CLIENT CARE SPECIALIST
Job description
Are you passionate about providing exceptional care to both pets and their owners? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Client Care Specialist!
Experience handling a wide range of administrative related tasks and the ability to work independently with minimal supervision is required. They will thrive in a fast-paced work environment.
Key Responsibilities
- Greet clients and their pets with warmth and professionalism as they arrive at the clinic.
- Schedule appointments and manage the clinic’s appointment calendar efficiently.
- Answer phone calls and emails promptly, providing accurate information and addressing client inquiries and concerns.
- Assist in processing payments and handling financial transactions.
- Maintain client records and ensure all information is accurate and up-to-date.
- Collaborate with veterinary staff to ensure seamless communication and coordination of care for each patient.
- Educate clients on preventative care, treatment plans, and other relevant information to promote the health and well-being of their pets.
- Uphold the highest standards of client service, ensuring every interaction leaves a positive impression.
- Performs other duties as assigned by the Client Care Supervisor and Practice Managers
Qualifications
- Previous experience in a customer service or client-facing role.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a busy environment.
- Compassion and empathy towards pets and their owners, with a genuine desire to provide exceptional care.
- Proficiency in basic computer skills, Microsoft Office Suite, and experience with veterinary management.
- Willingness to work flexible hours, including evenings and weekends, as needed.
This job is ideal for someone who is
- People-oriented – enjoys interacting with people and working on a team
- Adaptable/flexible – enjoys doing work that requires frequent shifts in direction
- Detail-oriented – ability to focus on the details while seeing the big picture at the same time
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Schedule
- 8 hour shift
- Day & Evening shift
- Holidays
- Rotating weekends
How to Apply
If you are passionate about providing our client exceptional customer service and possess the skills and experience outlined above, we encourage you to apply for the Client Care Specialist position. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
